Vela monitors every customer account 24/7, predicts churn before it happens, triggers timely interventions, and surfaces expansion opportunities — so your CS team focuses on relationships, not spreadsheets.
Vela watches every account so you don't have to — and acts on what it finds before a problem becomes a cancellation.
Vela scores every account daily based on 40+ health signals — usage drop, support tickets, login frequency, and NPS — flagging at-risk accounts weeks before they churn.
When Vela detects a health score drop, it automatically fires the right playbook: a personalised check-in email, a Slack alert to your CSM, or a tailored success plan.
Identifies accounts that are ready to upgrade based on usage patterns and business growth signals — and prompts your team to reach out at exactly the right moment.
Vela generates tailored QBR decks for each account — pulling in their usage data, ROI metrics, and success milestones — ready to present in minutes, not hours.
Embedded in your portal, Vela answers customer questions, escalates complex issues to your team, and logs every interaction to your CRM automatically.
Connects with HubSpot, Salesforce, Gainsight, Intercom, and your product's event tracking — pulling all signals into one unified customer health view.
Vela gives your CS team the superpower they've always needed: a live view of which accounts need attention today, and why — before the customer has to tell you.
Vela integrates with your CRM, product analytics, and support tools. We handle the connectors — typical setup takes less than a day with zero engineering needed.
Work with our team to weight the signals that matter for your business — usage, support tickets, NPS, engagement, and contract value. Vela's model learns as it goes.
Map the interventions you want Vela to trigger automatically — escalation alerts, check-in emails, success plan templates, and QBR flows.
From day one, Vela flags the accounts that need your attention and the accounts ready to expand. Your CS team works smarter — not harder.
All plans include onboarding and setup. No seat limits on CS team users.
Your CS team can't manually monitor hundreds of accounts for early churn signals. Vela can — and does, every single day. Book a demo and see live health scores for a sample of your accounts.
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